I have been dealing with them for about seven years now and they have always gone out of their way to make things affordable for me (I have Jaguar tastes and a Pinto pocket book), even allowing me to make payments on something that was more than I could afford at the moment but needed to have fixed on the only car I owned and therefore needed to fix so I could get around. The last car I bought had rims that I didn't like so I decided to swap them out with the rims on the other car that I was selling. I took it to Les Schwab to do that and they told me there was an issue with something in the wheel. I took it to European Motors and they looked at it and tightened whatever it was that needed to be tightened....right then, no waiting, and no charge. The same vehicle developed a turn signal issue (sigh...Jaguars) pretty soon after buying it. I took it in, left it overnight. They fixed it, no charge at all, not even for the part they replaced. You might say "see two issues right away" but it's a used car, used cars are going to have issues and Jaguars, especially older ones tend to get electrical things happening. I bought it 'as is' as we do with used cars so they had zero --obligation-- to even *look* at the wheels or the turn signal, much less to fix them free of charge. But...they did. The "old" Jag (the one I had before the above mentioned one) had an issue with the antenna. It wouldn't go up. I called and talked to them to find out how much to replace it. He asked me a few questions and then told me it might be the motor so instead of buying and getting a new antenna installed I should have them look at it first. It was the motor. It only needed a slight adjustment/replacement of something (I can't remember the details now...it's been a long time) and it took them like an hour total, diagnosis and repair both. They charged me like $50.00 if I recall correctly... including the part. Will definitely be visiting them the next time I need service or am in the market for a new Jaguar!